Disclosures and Complaints for Out-of-State Students
For Academic Programs Leading to Professional Licensure
It is highly recommended that you contact the appropriate licensing agency in your
state if you are considering an academic program leading to a professional license
as it is your responsibility to understand the requirements in your state of residence
as applied to your specific situation.
Online Student Complaint Procedure for Out-of-State Students
Step 1: Out-of-state online students enrolled in Madonna University online courses or degree
programs should attempt to resolve any issues or complaints directly with Madonna
University. The process for filing a complaint can be found in the Student Code of Conduct. Please try to follow all possible avenues within Madonna University to resolve a
complaint before going outside of the university.
Step 2: In the unlikely event that the issue is not resolved internally at Madonna University,
and you are residing in a SARA state, pursuant to the SARA Complaint Process, you may file a complaint in the state where you reside.
*The State Authorization Reciprocity Agreement (SARA) is a voluntary agreement that
allows states and institutions to offer distance education in other participating
states so long as the institution adheres to certain quality and consumer protection
standards. More information on SARA can be found here. Michigan is a member of SARA and Madonna University is an approved SARA institution.
Michigan Dept. of Licensing and Regulatory Affairs Corporations, Securities & Commercial Licensing Schools and Licensing PO Box 30018 Lansing, MI 48909 517-241-6806 phone https://www.michigan.gov/lara
