Contact Information for Student Accounts
Administration Building Room 2005
Our regular hours year-round (except the first week of classes)
Monday and Thursday: 8 a.m. to 6 p.m.
Tuesday, Wednesday and Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed
Student Accounts provides a number of services to students, including processing payments, providing student tax information and account statements. We are committed to providing students and their families with a level of service that exceeds their expectations. Our payment policies and schedules are posted in the Academic Planning Guides / Catalogs, so that you can make informed decisions about your education, and your payment plans and options. We look forward to assisting you with your student account needs.
Students are able to view or print statements online 24/7 by using Madonna University’s online student services sign on. Simply sign on the portal with your ID and password, select the Students tab, select Student Accounts (left column), and click on the Official Statement link under MY Finances.
The “Official Statement” is available online through the portal or at the Student Accounts office.
Each semester’s Official Statements are available according to the following schedule:
Fall: July 25 to November 25
Winter: December 1 to March 25
Spring/Summer: April 1 to July 25
Please print the "Official Statement" for your records or Employee reimbursement prior to the dates in the above schedule. Otherwise, a student must request a previous statement at the Student Accounts office and may be charged $5 for each semester. Please see: Student Accounts Department information.
Reminder notices are emailed to the student’s Madonna University email account. Please verify the accuracy of the activity on a regular basis as changes may occur in enrollment, Financial Aid, and other financial activity.
You are responsible for payment by the Payment Due Dates indicated in each semester's Academic Planning Guide whether or not you receive an invoice. Reminders are sent to your @my.madonna.edu email two weeks prior to the due date. Information is also provided at Student Accounts.
Madonna University does not mail statements. Official statements are available on MY Portal under students, student accounts, then the My Finances portlet. Please mark your calendar to avoid late payments.
Billing Error or Dispute
Errors or disputes about a bill should be submitted in writing immediately email@example.com or 734-432-5600.
The written inquiry must include: name and student ID, a description of the presumed error, and the dollar amount of the presumed error. The student remains obligated to pay the portion of the bill not in dispute, but the disputed amount may remain unpaid until such time as the problem is resolved. Send billing inquiries to Student Accounts, Madonna University, 36600 Schoolcraft Road, Livonia, Michigan 48150-1176 or firstname.lastname@example.org.
Student Payment Policies
Refunds: The Calendar of Student Account Events provides specific, upcoming semester activity dates
When students decrease their schedule or withdraw from classes, only certain credit for the total tuition commitment can be granted based on the above credit adjustment schedule. A credit adjustment is not necessarily a refund. If the credit is greater than the amount due, the difference is refunded to the student. If the credit is less than the amount due, the difference must be paid by the student.
Students whose tuition was paid all or in part from financial aid funds will have all or a portion of the refund restored to the aid program; therefore, students may not be eligible for a cash refund. A student’s account that has a credit balance from financial aid/loans is automatically refunded.
BankMobile, a Division of Customers Bank
Madonna University has partnered with BankMobile, a financial services company, to manage refunds with new options for processing. All refunds are processed through BankMobile One. New students who have their Social Security number and photograph on file will receive a Madonna Debit OneCard ID within three weeks following enrollment for their first semester.
Department of Education Regulations Governing Title IV Disbursements, Contract Discloure
View the contract disclosure here: https://www.vibeaccount.com/swc/doc/landing/cgskcibvpgcfb1ude8x4
Students can go online at MadonnaOne to select their choice of 1 of the 3 available options.
Students may request refunds at the Student Accounts department. The Financial Aid refunds will be distributed in accordance to the dates provided in the Calendar of Student Account Events.
Calendar of Events
- Fall 2017-18 Official Statements available: August 1
- Fall 2017-18 due date for at least 50 percent of tuition: August 11
- Processing of book refunds from financial aid overages begins August 15
- Fall 2017-18 refunds for financial aid overages are expected to be processed by Sept 28. Refunds will be processed as quickly as possible.
- Final due date for Fall 2017-18 tuition payment: October 13, 2017
- Winter 2017-18 Official Account Statements available: December 1st
- Winter 2017-18 due date for at least the first 50 percent of tuition: January 3
- Processing of book refunds from financial aid overages begins the week of December 19.
- Winter 2017-18 refunds for financial aid overages are expected to be processed by February 8. Refunds will be processed as quickly as possible.
- Final due date for Winter 2017-18 tuition payment: February 16, 2018
Planning Ahead | Madonna University Payment Plans
Students who do not pay in full in advance may choose to participate in one of the available payment plans, at an additional cost of $20 for two, three, or four payments (Academic Planning Guide for payment plans and due dates).
One-Payment Plan | Full payment of tuition and fees is due two weeks before the semester starts. If full payment is not made by this date, you are placed on the Two-Payment plan.
Two-Payment Plan | ($20 Deferred Fee applies) The first of two equal payments of your tuition and fees is due two weeks before the semester starts. The remaining half of your balance is due the second week of the second month of the semester.
Three-Payment Plan | ($50 Deferred Fee applies; available only to students registered for nine or more credits.) Students who register prior to the 1st day of the month prior to the start of the semester should remit 1/3 the cost of the invoice plus 1/3 the 10th day of the next two months. Students should contact Student Accounts as this payment plan begins two months prior to the start of the semester.
Four-Payment Plan | ($50) Deferred Fee applies; available only to students registered for nine or more credits.) Students should contact Student Accounts as this payment plan begins two months prior to the start of the semester.
If you register within three weeks prior to the start of the semester or make adjustments to an existing registration, you should be prepared to pay all tuition and fees at the time of registration. Please refer to the Course Schedule. Contact Student Accounts for other arrangements at 734-432-5600 or at email@example.com.
Method of Payments
You may pay by cash, check, money order, or third party voucher in person at the Student Accounts office, using U.S. currency. If you are paying by credit card — MasterCard, Visa, American Express, Discover Card — you must do so online.
We no longer accept credit card payments at the Student Accounts service window. The credit card service fee is 2.9% of the payment amount. eChecks also are accepted online with no service fee. An email acknowledgement is provided immediately.
To avoid late payment fees, please pay your tuition by the due date. A reminder that payment is due will be sent to your Madonna email account. We do not mail invoices. Your payment amounts can be found on MY Portal. If you are eligible for financial aid, but have not accepted your official award verification notice to the Financial Aid Office prior to the billing due date, you are required to pay the minimum advance payment by the due date.
If you do not meet the required minimum advance payment by the posted due date, you will be dropped from classes. To reinstate the registration, you must be prepared to meet the minimum advance payment. Registration will be based upon course availability. Students registering after “add week” (the first
week of the semester) for classes that have already started, will be assessed a $60 late enrollment fee.
Payment may be made through the direct crediting of a "financial aid award" to the student’s account, provided that the award is sufficient to cover the required advance minimum payment. This plan excludes university work-study awards. Students with an insufficient amount of financial aid to cover the minimum advance payment are required to pay the difference by the invoice due date. Students who have not received their official award verification notice prior to the billing close date are also required to pay the minimum advance payment when due.
NOTE: The following student assistance programs, for which the student has applied and/or been approved but from which the student has not yet received funds, will not serve to release the student from the obligation of required minimum payments when due: special department awards, veteran benefits (with the exception of students participating under VA: Post- 9/11 GI Bill).
Students whose employer or other third-party payer is to be invoiced for tuition and expenses may submit a billing authorization form prior to the due date in lieu of the advance payment. The deferred payment plan is denied to students whose accounts have in the past been referred to a collection agency because of the student’s failure to pay the university.
Samantha Keiffer, Third Part Specialist, Contact Information: firstname.lastname@example.org 734-432-5432
Madonna OneCard: Debit MasterCard
For Refunds and Book Purchases
Madonna University has partnered with BankMobile for all refunds. A Madonna OneCard (not a credit card) is issued to all students, because they all have the opportunity for a refund, i.e. financial aid overages, cancelled courses, etc.)
To receive your Madonna OneCard, you must:
- Register for classes.
- Provide us with your social security number (unless you are an international student.)
- Have your picture taken in the Student Life office.
Choose one of these three refund options with MadonnaOne:
- Madonna OneCard: When funds are disbursed, they’re deposited on the card the same day.
- Direct Deposit: to your current checking or savings account. (takes three days or more.)
- Check: mailed to your home address. (takes five days or more.)
New or returning students who are not enrolled two weeks prior to the start of the semester, or who do not have a photo on file two weeks prior to the start of the semester, or who complete their financial aid after the recommended date may wait up to three weeks for their Madonna OneCard. These students will be responsible for purchasing their own books and supplies until their card has been activated and the refund processed. For more information, including disbursement dates, contact Student Accounts at 734-432-5600 or email@example.com.
If you request a replacement Madonna OneCard, there is a $10 replacement fee per occurrence.
Madonna University Student Identification Card
Please watch your mail for your Madonna OneCard. It will be arriving soon in a bright green envelope.
The Madonna OneCard is your official university photo ID card for identification on campus. Please don’t discard it, as there is a $10 charge to get a new/replacement card.
The card is your key to selecting how you would like to receive any financial aid or university refund. The BankMobile account and Debit MasterCard® functions of the Madonna OneCard are completely optional and you are under no obligation to use the card as a debit card.
Whether you are receiving a refund or not, it is important that you go online and select how you’d like to receive a refund. That way, future refunds won’t be delayed.
If you purchase a residence hall or commuter meal plan, in the Student Accounts office, room 2005 of the Academic Building, you must use your Madonna OneCard at the Residence Hall Cafeteria, Stacks Deli or Take Five. There is no cash on the card, so it is not a debit card. Cashiers, at only these three venues, will swipe your card and meals/points will be deducted from your plan.
If you have any questions about the Madonna OneCard that you can’t get answers to at this website, don’t hesitate to call or stop by the Student Accounts office. The University’s policy regarding the Madonna OneCard is posted on the portal under student accounts.
Student Accounts Tax Information
1098-T’s are an official IRS form and available 24/7 through the portal beginning Jan 30th each year. For students who are not enrolled for the January – April winter semester, 1098-T’s are mailed to their home addresses. A copy is available for pick up at the Student Accounts as of January 31. In order to be eligible for a 1098-T, a social security number must be on file with Madonna University.
Madonna University accepts American Express, Discover, Visa, and MasterCard.
Students with a user name and password may use MY Portal for on-line payments.
Students without MY Portal access, may make online payments through Family and Friends.
The Student Accounts Office no longer processes credit payments at the service window or over the phone.
A number of procedures are in place to ensure your information is kept private and secure. With the use of a Madonna University ID and PIN, payments made online are real-time: recorded on students’ records within moments of submission. Ongoing efforts to maintain the security of students' personal data and financial information, as well as to speed up the process of recording payments, may result in occasional changes to the online payment process.
Service Fee is charge to all credit card payments
A 2.9% service fee is charged for all credit card payments, for the convenience of electronic payment services through CASHNet®.
There is no service fee for Madonna University’s E-Check electronic check payment system. E-Check is only approved by your bank within 72 hours of the date you process.
For parents to take advantage of real-time payments, students must create a PIN for their parents & family in the CASHNet® system. With this PIN and the student’s ID number, payments – either E-Check or credit card – are applied instantly. Once applied, payment cannot be refunded without first applying to the university Cashier's Office for a refund. If the payment is in the same amount as a previous payment, you are warned and given the option of canceling the transaction to avoid a potential duplicate payment. You may view a history record of your payments processed through the CASHNet® system.
CASHNet® serves, colleges, and universities across the country by providing online help, email assistance, electronic receipts, and many other features and services that make the process of electronic payments as easy and convenient to use as possible.